Introduction
KVONI Healthcare ("we," "us," or "our") provides telehealth services in Nepal through our website and mobile application. By using our services, you agree to these terms and conditions ("Terms"), which govern your use of our services. If you do not agree to these Terms, you may not use our services.
Eligibility
To use our services, you must be at least 18 years of age or have obtained the consent of your parent or legal guardian. You must also be located in Nepal at the time of using our services.
Telehealth Services
KVONI Healthcare provides telehealth services, which include remote consultations with healthcare providers, prescription fulfillment, and medical advice. These services are provided through our website and mobile application. The healthcare providers who provide telehealth services through our platform are licensed to practice in Nepal.
Privacy
We take your privacy seriously and adhere to the highest standards of data protection. We use reasonable security measures to protect your personal information, including SSL encryption and two-factor authentication. However, we cannot guarantee that our security measures will prevent unauthorized access to your personal information.
Medical Disclaimer
KVONI Healthcare's telehealth services are not intended to replace the traditional healthcare system. Our telehealth services are intended to provide additional medical advice and assistance to those in need. We cannot guarantee that our telehealth services will diagnose or treat any medical condition. You should always consult with your primary care provider for any medical concerns.
Payment and Refund Policy
KVONI Healthcare charges a fee for the telehealth services provided through our platform. You will be charged at the time of booking a consultation with a healthcare provider. We accept payment through our website and mobile application. Refunds will only be issued if you cancel your appointment at least 24 hours before the scheduled appointment time.
Intellectual Property
All content on our website and mobile application, including text, graphics, logos, images, and software, is the property of KVONI Healthcare and is protected by Nepalese copyright laws. You may not use or reproduce any content without our prior written consent.
Limitation of Liability
In no event shall KVONI Healthcare or its affiliates be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with your use of our services. You agree to indemnify and hold KVONI Healthcare and its affiliates harmless from any claims arising out of your use of our services.
Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of Nepal. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Nepal.
Changes to Terms
We reserve the right to change these Terms at any time, without notice. Your continued use of our services after any changes to these Terms constitutes your acceptance of the revised Terms.
Contact Us
If you have any questions or concerns about these Terms or our telehealth services, please contact us at support@kvoni.com